Rachelle Marzorati is a seasoned professional in the American hospitality industry with a career that spans over three decades. Her journey began with significant recognition when she received the National Restaurant Association Educational Foundation (NRAEF) Awards Scholarship in 2007. This prestigious scholarship, awarded to 26 individuals, including 24 students and two hospitality educators, marked the start of a long and successful career in hospitality for her.

Throughout her career, she has demonstrated a deep commitment to her work, including volunteering at the San Francisco Opera House for five years while simultaneously working at the Inn At The Opera, also known as The Victorian House. Her experiences there provided her with cherished memories of working alongside opera dancers and singers in her hometown. Her career is a testament to the idea that with determination and boldness, one can achieve both personal and professional fulfillment.

A Commitment to Continuous Growth and Learning

For more than 30 years, Rachelle has committed herself to continuous growth, embracing new challenges and opportunities to improve herself. This dedication to personal and professional development eventually led her to expand her expertise in the real estate sector. At 55, she now serves as a general manager for leading hotel brands in the United States and has also established herself as a property manager. Her in-depth understanding of both industries enables her to bring innovative ideas to the table, driving growth and success in each of her roles.

Educational Background

Her academic journey began at San Francisco State University, where she earned a Bachelor of Science degree in hospitality management. Her studies, which focused on hotel management, provided a blend of theoretical and practical knowledge that prepared her for the dynamic demands of the hospitality industry. This solid educational foundation has been a cornerstone of her successful career.

Understanding the importance of ongoing education, Rachelle Marzorati pursued further professional development by obtaining certification as a Certified Hotel Administrator (C.H.A) from the American Hotel and Lodging Association. This certification recognizes her operational and leadership skills, which she has applied to enhance customer service and implement the overall vision of the hotels she manages.

In addition to her achievements in hotel management, she has made significant strides in the real estate sector. Her extensive experience in hotel leadership and operations exposed her to opportunities within the real estate market, prompting her to earn a Real Estate Certification in Florida.

Professional Roles and Industry Contributions

Rachelle has held various leadership positions in the hospitality industry, showcasing her versatility and expertise across multiple roles. Her career includes roles such as general manager, rooms division manager, sales and marketing head, guest services manager, and housekeeping coordinator.

General Manager

She has excelled as a general manager at several well-known hotels, including Comfort Inn & Suites, Extended Stay Hotel, Saratoga Oaks Lodge, and Crown Plaza Cabana Hotel. Managing these properties requires a high level of expertise in hotel management and administration. Her responsibilities included overseeing all primary hotel operations, such as:

Selecting and developing employees
Ensuring the efficient operation of facilities
Maintaining high standards of customer service
Overseeing preventive maintenance programs
Implementing effective operational controls

Rooms Division Manager

Rachelle Marzorati also served as a Rooms Division Manager for a 340-room hotel, where her administrative and management skills played a crucial role in executing renovation schedules and organizing grand openings. She used a motivation-centered approach to inspire and incentivize her staff, contributing to the successful operation of the hotel.

Property Management

Her transition into the real estate sector as a property manager has been equally successful. She has managed properties for companies such as Proedge Properties, LLC, Rockrose, DRC, LLC, TF Cornerstone, and Brookfield. Her role in property management has involved a range of responsibilities, including:

Conducting background checks
Managing contracts and property marketing
Overseeing insurance, deposit, and rent collection
Coordinating repair and maintenance efforts

One of Rachelle’s notable accomplishments in property management was her ability to upgrade a property from a two-star rating to a three-star rating. This success was due in large part to her focus on employee development, which included training in customer service, housekeeping, quality laundry services, and front desk operations.

She also implemented a comprehensive revenue collection and posting system, which was instrumental in achieving bottom-line profits. She ensured that all rooms were regularly inspected, pest control was scheduled, and preventive maintenance was consistently carried out.

On the administrative side, she managed cost and revenue margins, developed a property reporting system, and promoted accountability and efficiency among her staff through weekly reporting. Her leadership contributed to an 8 percent increase in the average daily rate (ADR), a vital indicator of a hotel’s financial health.

Additionally, Rachelle Marzorati introduced an accounting system to manage billing and revenue collections, securing the financial stability of the properties she managed. She also played a crucial role in developing and monitoring annual budgets, tracking expenses, and overseeing financial transactions to ensure the long-term success of the properties.

A Legacy of Leadership in Hospitality and Real Estate

Her career in the American hospitality industry has been marked by dedication, leadership, and a commitment to excellence. Her 30-year journey has integrated various aspects of human resources, including staff appraisals and the development of action plans for employee management. Rachelle’s most remarkable success lies in her ability to ensure smooth operations while consistently achieving strong profit margins, solidifying her reputation as a global leader in the hospitality industry.

Reflecting on her rewarding career, Rachelle fondly recalls the opportunity to work with and learn from influential women leaders such as Janis Clapoff at the Santa Barbara Biltmore and Kathleen Horrigan at the San Francisco Four Seasons Clift. These mentors provided her with invaluable guidance and inspiration early in her career.

One of the simple yet profound lessons that have guided she throughout her career comes from an early employee time clock card, which reads: “At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves.” This mantra continues to influence her work and commitment to delivering exceptional client service.

Rachelle Marzorati’s journey in hospitality and real estate exemplifies the power of dedication, continuous learning, and a commitment to excellence. Her contributions to the industry have inspired many, and her legacy continues to grow as she leads with humility, clarity, and a steadfast dedication to her profession.

Rachelle Marzorati | General Manager / Hospitality / Property Managment | Orlando